Frequently Asked Questions

Superholic Lab is Singapore's AI-powered learning platform for P1–P6 students. It's built around a four-pillar closed learning loop: Practice → Diagnose → Plan → Master. Each pillar feeds the next — practice reveals weakness, diagnosis traces the root cause, the Plan Quest fixes it, and the mastery exam proves the fix held.

The platform covers Mathematics, Science, and English with MOE-aligned questions, an AI tutor (Miss Wena), personalised 3-day learning interventions, and exam papers calibrated to the MOE syllabus.

Practice gives your child thousands of MOE-aligned questions across Mathematics, Science, and English for P1–P6. Six question formats mirror actual PSLE exam formats: MCQ, Short Answer, Word Problem, Open-Ended (Science CER), Cloze Passage, and Editing.

Every wrong answer includes a specific explanation of the exact misconception — not just "this is wrong," but "this is the reasoning error that caused this mistake." This is where the platform starts building diagnostic data.

After your child completes quizzes, the platform's BKT (Bayesian Knowledge Tracing) algorithm weighs every attempt and identifies the root-cause topic — the foundational gap driving the most errors.

Critically, AO3 (higher-order thinking) questions count 1.5× more than routine questions in the mastery calculation. This means the diagnosis reflects your child's PSLE-readiness, not just raw percentage. A child who aces easy questions but stumbles on reasoning tasks will be correctly flagged as weak — not hidden by a flattering average.

Plan is delivered through Plan Quest — a personalised 3-day learning intervention built from the Diagnose pillar's findings. Day 1 is targeted practice, Day 2 is a Socratic dialogue with Miss Wena anchored to your child's specific errors, and Day 3 is a mastery trial. See the Plan Quest section below for full details.

Master generates full AI-powered practice papers calibrated to MOE 2026 formats: WA1, WA2, EOY, and Prelims. The correct mark allocations, section structures, and question types are used for each exam format. This is the summative check that closes the loop and proves mastery holds under exam conditions.

Yes. Every question in our bank is tagged to the latest MOE syllabus for Mathematics, Science, and English (Primary 1 to Primary 6). Our exam templates are calibrated to MOE syllabus codes (0001 Maths, 0008 Science, 0009 English) and follow the actual exam paper structure for WA1, WA2, EOY, and PSLE.

MOE uses three Assessment Objectives (AOs) to measure learning depth:

• AO1 — Knowledge & Understanding: Can the student recall facts and recognise concepts? Easier questions test this.
• AO2 — Application: Can the student apply known methods to routine problems? Most quiz questions test this.
• AO3 — Synthesis, Reasoning & Evaluation: Can the student combine ideas, reason through unfamiliar problems, and justify their answers? HOTS questions test this. PSLE rewards AO3 heavily.

A child who only practices AO1/AO2 will struggle on the harder PSLE questions. AO3 is where most students leave marks on the table.

Every question in our bank is tagged with a specific cognitive skill. We map those skills directly onto MOE's AOs:

When we calculate your child's mastery score on a topic, AO3 questions count 1.5× more than AO1/AO2. So if your child gets all the easy questions right but stumbles on heuristics or inference, our system will correctly flag the topic as weak — even though the raw percentage looks fine. Most other platforms just show a flat percentage and miss this.

Because PSLE doesn't reward only knowing the syllabus — it rewards being able to apply, reason, and synthesise. By weighting AO3 questions higher in our analysis, we give parents an honest picture of where their child stands against the actual PSLE bar.

This honest signal is what makes Plan Quest interventions effective: we target the right weakness, not just the loudest symptom.

Mathematics, Science, and English for Primary 1 to Primary 6 (P1–P6). Each subject covers all major MOE syllabus topics for the target level — for example, P5 Maths includes Fractions, Decimals, Percentage, Ratio, Rate, Area of Triangle, Volume, and more.

Six types mirror actual PSLE exam formats:

• MCQ — 4-option multiple choice, letter answer
• Short Answer — numerical or brief text answer
• Word Problem — multi-part, model-answer comparison
• Open-Ended (Science) — CER framework answers, keyword-based marking
• Cloze Passage (English) — MCQ blanks in a passage
• Editing (English) — spot and correct the grammar error

For every MCQ option that isn't the correct answer, we write a specific explanation of why a student might choose it and exactly what misconception it reveals. Instead of "B is wrong," your child reads the specific reasoning error behind that choice and understands why it's incorrect.

This is the core of the Practice pillar — your child doesn't just see a red cross, they understand the exact gap in their thinking.

Trial users can attempt up to 5 questions per day to explore the platform before subscribing. Subscribed users (All Subjects or Family plan) have no daily limits.

After each quiz session, BKT (Bayesian Knowledge Tracing) calculates a mastery probability for every topic your child has attempted. It tracks all attempts over time — not just recent ones — and weights AO3 (higher-order) questions 1.5× more than routine questions.

The topic with the lowest weighted mastery score is flagged as the root-cause weakness, accounting for prerequisite dependencies. For example, if Algebra is weak because Fractions are shaky, Fractions gets flagged first.

AL1–AL8 mirrors Singapore's Achievement Level scale used in PSLE. On Superholic Lab, AL bands are derived from mastery probability:

• AL1: ≥90% mastery — near-perfect
• AL4: 60–69% — approaching standard
• AL8: below 25% — needs significant support

Your child's live AL band for each topic gives you a direct read on their PSLE-readiness for that topic — not just how many questions they got right last week.

After any quiz session where they scored below 70%, or whenever you want a summary of where they stand across topics. The diagnosis identifies the root-cause gap, not just the symptom — so it's most valuable when you want to decide what to focus on next, rather than just drilling the same topic again.

A Plan Quest is a personalised 3-day learning intervention. When your child gets a low score on a topic, our AI builds a custom 3-day plan to help them master it: Day 1 is targeted practice with progressively harder questions; Day 2 is a guided conversation with Miss Wena (our AI tutor) where she helps them understand why they struggled; Day 3 is a mastery test that tells you honestly whether they've improved.

Day 1 — Foundation Climb (15–20 min): 12 questions on the target topic, starting easy and getting harder. The point isn't to "pass" — it's to rebuild confidence and capture exactly which concepts your child finds tricky. Questions they get wrong feed Day 2.

Day 2 — Socratic Dialogue (15 min): Your child has a conversation with Miss Wena, who specifically references the questions they got wrong on Day 1. Instead of just explaining the answer, she asks leading questions that guide your child to discover the answer themselves. At the end, the conversation auto-saves as a study note in their Backpack for future revision.

Day 3 — Mastery Trial (15–20 min): 8 carefully chosen questions, mostly hard, with 2 "transfer" questions from a related topic to test depth of understanding. The score determines what happens next:

• 85% or above: Mastered. We close the quest and celebrate. Big XP bonus.
• 70–84%: Slight improvement. We close the quest and recommend revisiting the Day 2 study note.
• Below 70%: We give your child the choice — try the quest again with new questions, accept slight improvement, or honestly mark themselves as still struggling.

Spaced repetition. Research consistently shows that learning sticks better when concepts are revisited after a sleep cycle, not crammed in one sitting. Day 2 unlocks at midnight (Singapore time) after Day 1 is completed, and similarly for Day 3. We don't allow skipping the wait — the spacing is the medicine.

Yes — up to 3 quests, one per subject (Maths, Science, English). This reflects the reality of PSLE preparation. If your child needs work on Fractions in Maths, Cells in Science, and Synthesis in English, they can run all three simultaneously without forcing a sequence.

They can. There's an "Abandon Quest" button (subtle, requires confirmation). They lose any unawarded XP for that quest, and the slot frees up so they can start a different quest in the same subject. We don't penalise abandonment — life happens.

Three ways:

1. It's diagnostic, not just remedial. Day 1 wrong answers feed Day 2's tutor session, which means Miss Wena addresses the specific misunderstanding your child has, not generic explanations.
2. It teaches, not just tests. Day 2 is a conversation, not a lecture. Active recall and explanation generation outperform passive review by 2–3× retention.
3. It produces honest signal. The 3-way exit on Day 3 means we tell you the truth. A platform that always says "Great job!" is a platform that produces no learning data.

If they choose "Try this quest again" multiple times, we track the lineage. After two consecutive no_improvement outcomes on the same topic, the parent dashboard surfaces a recommendation: "Lily has marked herself as still struggling on Fractions twice. Consider scheduling a tutor session or speaking with her teacher." This is the platform telling you what other platforms hide.

Yes, but only for real learning actions. They earn XP for completing quiz questions, tutor sessions, and quest steps. Bigger XP rewards for mastery (Day 3 ≥ 85%) and for redoing a failed quest (we reward growth mindset). XP feeds into a level/rank progression (Cadet → Operator → Specialist → …).

They can earn badges for milestones — including a special Honest Compass badge for marking themselves as still struggling, because we genuinely value self-awareness as much as success.

Plan Quests are included in all subscriptions: All Subjects (S$12.99/month) and Family Plan (S$19.99/month). No usage caps. Your child can complete as many quests as they want.

All quest data is stored under your child's profile and protected by row-level security in our database — only you (the parent) and your child can access it. We never share quest performance data with third parties. We use your child's quiz history to improve recommendations within their own profile only — we don't pool anonymised data across users.

The Master feature generates full AI-powered practice papers for WA1, WA2, EOY, and PSLE Prelims. Each paper follows the actual exam paper structure for that exam type, covering the correct mark allocations, section types, and question formats for your child's target level.

Our AI generates fresh questions calibrated to the MOE 2026 syllabus. Each paper is unique — it's not reusing a static question bank. Questions are generated to the correct difficulty distribution and mark allocations for each exam format and level.

Yes. You can customise sections or question types to focus on particular topics. A full paper includes all required sections; a focused paper targets the topics you select.

Every question includes a full worked solution with step-by-step reasoning. For open-ended and short-answer questions, AI grading gives instant scoring with feedback on what was demonstrated and what was missing. For word problems, a model answer is shown for comparison.

No. Your 7-day free trial starts the moment you create an account — no payment details required. You only enter your card when you decide to subscribe.

When your 7-day trial ends, you'll need to subscribe to continue practising. We will never charge you automatically — you choose when to subscribe by visiting the Pricing page.

All Subjects (S$12.99/month or S$129.90/year) covers 1 child profile with full access to Maths, Science, and English across all four pillars.

Family Plan (S$19.99/month or S$199.90/year) covers up to 3 child profiles with a shared parent dashboard — ideal for families with multiple school-age children.

Yes. Once subscribed, you can upgrade, downgrade, update your payment method, or cancel at any time from your account settings. Cancellation takes effect at the end of your current billing period.

Yes — annual billing saves 17% compared to monthly:

• All Subjects annual: S$129.90/year (≈ S$10.83/month)
• Family annual: S$199.90/year (≈ S$16.66/month)

We offer a 7-day free trial specifically so you can evaluate the platform before committing. Refunds after subscription are handled on a case-by-case basis — contact us and we'll work something out.

We collect only what's needed to operate the platform: email address, chosen username, year level, and quiz/quest results. We do not collect: full legal name, home address, school name, NRIC, or phone number.

All data is stored in Singapore (Supabase SG region) under PDPA-compliant practices with AES-256 encryption at rest.

Yes. Under Singapore's Personal Data Protection Act (PDPA), you have the right to access, correct, and withdraw consent for your personal data. To exercise these rights, contact us and we will respond within 10 business days.

Go to your account settings and click Delete Account. All quiz results, quest data, and profile information are permanently deleted — this action cannot be undone. You will receive a confirmation email once deletion is complete.

Only you (the parent account holder) and your child can access quest and quiz data. All data is protected by row-level security in our database — no other user, subscriber, or staff member can access your child's records without your explicit consent.

We never share your child's performance data with third parties, advertisers, or schools.

Superholic Lab works best on the latest two versions of Chrome, Safari, Edge, and Firefox. Mobile browsers on iOS and Android are fully supported. The platform is mobile-first and responsive at 375px and above.

If the AI tutor is slow or not responding, try refreshing the page. If the problem persists, it may be temporary high demand on the AI service. You can continue practising with quizzes or exams in the meantime. If the issue continues for more than 15 minutes, contact us.

Use the Contact Us link in the footer and describe what happened. Screenshots are very helpful — include the page you were on and what you expected vs. what happened. We aim to respond within 24 hours.